Reference: lokad.com
The fill rate is the fraction of customer demand that is met through immediate stock availability, without backorders or lost sales. The fill rate differs from the service level indicator. The fill rate has a considerable appeal to practitioners because it represents the fraction of the demand that is likely to be recovered or better serviced if the inventory performance was to be improved. The fill rate is measured empirically by averaging the number of correctly serviced requests over the total number of requests.
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